Lovely Aurora - Warranty

Within our warranty we are there for you. This means that we will take care of your product for 2 years from the date of purchase if there is any damage to the material or workmanship of the jewelry. Just contact us and we will find a solution together.

We work with top manufacturers to create handmade, responsibly sourced pieces that are built to last. We are confident in the quality of our product, hence the 180 day warranty. This also means that the warranty does not cover lost pieces, scratches associated with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modifications made by an outside third party.

Please send us the following information to

- Your order number
- Jewelry name
- Photos showing:

Product defects as clearly as possible
Photo of the item in full
The packaging/box

*The Lovely Aurora warranty does not cover lost or stolen items*.

Note: Items purchased through a third party vendor (outside of are not covered by Lovely Aurora's warranty. Please contact the company from which the items were purchased.

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