Frequently asked questions

I have not received an order confirmation. Will my order still be processed?

If you have not received an order confirmation from us, there is probably an error in your email.

If this is the case, write us a short email to lovely-aurora@outlook.de.

Spam folder: Automatically generated emails often end up in the spam folder. So check whether the order confirmation has ended up there. 

Which payment methods can I choose from?

Invoice & installment purchase with Klarna, Paypal, credit card, Apple Pay, Google Pay and Sofortüberweisung

When will sold out items be back in stock?

Unfortunately, we cannot give you an exact date when sold-out items will be available again. This usually takes 1-2 weeks. However, we will keep you regularly updated about news about our items via our social media channels. Follow us here on Instagram.

What if a stone falls off?

In order to guarantee you the best quality, our zirconia stones are carefully set by hand and then the entire piece of jewelry is gold-plated. If the piece of jewelry you received has a stone that has fallen off, please contact us and we will take care of your problem immediately.

How should I clean my products?

You can regularly clean your jewelry of sweat and perfume residue using the included microfiber cloth.